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Yeastar Call Center Solution

Yeastar Call Center Solution

One Stop Call Center Solution

Smart. Simple. All-inclusive. Meet all your call center needs easier and maximize ROI with a real one stop Yeastar Call Center Solution in cloud or on-premises.

Combining the advanced IP PBX technology and the robust Asterisk call center management software QueueMetrics, Yeastar now offers an integrated system capable of both smart telephone management and powerful call center analysis, to provide a consistent customer experience and create delightful customers.

Enjoy enhanced customer satisfaction and let your managers monitor agent productivity, measure targets, conversion rates, and view campaign statistics with a simple and easy to use interface.

Benefits

  • A Highly Scalable Monitoring and Reporting Suite

    Support unlimited agents, queues and campaigns. Expand numbers of agents as long as you need at any given time.

  • Advanced Contact Center Reporting

    Reports on call center activity, divided by queue and filtered by agent and time period, that show what happened in details during a specified period.

  • Over 180 Metrics for Queue Strategies and Real-time Statistics

    Measure targets, conversion rates and all agent activities with instant access to vital statistics from any device with a web browser.

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  • Inclusive Robust Features

    Enhanced IVR, automatic call distribution, music-on-hold, call recording and many more are all within reach with fast and easy solution implementation.

 

Available as on-premises or fully hosted solution to your choice.

Call Center Integration

Combine your contact center needs with Yeastar IP-PBX to enjoy the benefits of a comprehensive call center solution with advanced functionality.

In any business scenario, call center always bears great significance as a central hub that links customers and organizations. And seamless call center integration, without doubt, grants businesses with strategic values and superior customer experience.
Yeastar IP-PBX is highly compatible and supports integration with the robust Asternic On-Premises Call Center, QueMetrics On-Premise, and the highly scalable QueueMetrics-Live cloud-based call center services, providing professionals with a powerful tool for efficient Asterisk call-center management.

Features

  • Reporting

  • Real-time monitoring

  • Call distribution management

  • Track critical metrics and queue stats

  • Easy-to-use platform

Benefits

  • Optimize agent performance and call operations

  • Quicker and more accurate call routing

  • Decrease call abandonment

  • Enhance caller experience

  • Help achieve business’ maximum potential

Yeastar S series IP PBX